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Why do I see so many Unpaid transactions in the Coherent dashboard?

For clinics who use Coherent as part of their Practice Management Software's integrated payments solution

Written by Ellie

  • A new line item is created whenever a patient clicks "pay" even if they don't complete the payment.

  • For example: if someone tries to book online and clicks "pay" but then comes back and refreshes later, it will generate a new line item.

  • We would suggest either voiding any "unpaids" that are not correct or simply filtering by "paid only" to see the paid transactions.

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