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How to Set Up your Coherent Card Terminal

👋🏼 Hello! This guide walks you through setting up your Coherent card terminal. If you have questions at any point, please contact us at team@coherenthealthcare.com.

Written by Ellie

Getting Started

Before you begin, ensure you have:

  • Your Coherent card machine and charger

  • Your Wi-Fi network name and password

  • Access to a power outlet (preferably a wall socket)

Step 1: Unpack and Charge

Your package includes:

  • The card machine

  • Charging cable

  • Power plug

To charge your device:

Connect the charging cable to the machine and plug it into a wall socket. For optimal setup, leave it to charge for a few hours before proceeding.

Important: Please use only the provided charging cable. Using a different cable may prevent the device from charging properly and could affect the battery life.

How do you know it’s charging?

  • A red light will flash when charging

  • A white light will appear once fully charged, located on the right side of the device

Step 2: Power On and Connect to Wifi

  1. Turn on your device by pressing and holding the power button on the right side until the home screen appears.

  2. Go to Settings > Wifi

  3. Use the password 8594 to access your wifi settings.

Step 3: Ready to Raise your First Payment

After turning on the terminal and connecting it to wifi, the device will appear on the Till (if you're processing payments directly through the Coherent dashboard).

If you're processing payments from your connected practice management software, the terminal will also be visible there.

Feel free to send a test transaction to the terminal. If you encounter any issues or need assistance, don’t hesitate to reach out to us at team@coherenthealthcare.com.

Step 4: Raising your First Payment

When you initiate payment and send it to the card terminal, it will automatically appear as a request for card payment.

FAQs

Do I need to keep the device charging constantly?

Your card machine has approximately 12 hours of battery life under typical use. While we recommend keeping it plugged in when possible, it’s safe to use on battery or unplugged as needed.

If you’d like to purchase a charging dock for £20, please reach out to team@coherenthealthcare.com.

What happens if wifi goes down?

Your device is equipped with a SIM card that acts as a backup connection. If wifi becomes unavailable, the SIM will automatically activate to keep your device operational.

What if I can’t load a payment? Can I still accept payments?

Yes, in case of connectivity issues, you can switch your device to dark mode. This turns it into a standalone card reader, allowing you to accept payments without a direct connection to your dashboard.

Please inform us if you process payments this way so we can ensure the transactions are correctly uploaded to your Coherent dashboard.

Still need help?

If you encounter further issues, please reach out on team@coherenthealthcare.com

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